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Intelligent BOT
Customer service is crucial for businesses, as it provides valuable feedback and is a key factor in customer retention. The primary challenges faced by customer service teams include
Opportunity
knowledge acquisition and sharing
Navigating extensive documents and manuals to respond to customer inquiries, leading to increased wait times and reduced efficiency.
Self-Service Ease
Making self-service options user-friendly, as customers often prefer speaking to a human representative.
Automating Transactional Tasks
Implementing intuitive automation for transactional tasks to enable customer self-service.
Multilingual Support
Providing support in multiple languages.
Solution
Qylis offers a comprehensive solution leveraging GenAI and Vector Search to address these challenges:
Enhanced Information Discoverability
Improved access to information for customer service representatives.
User-Friendly Self-Service
Simplified self-service experience for customers.
Intuitive Transaction Automation
Natural language interface for executing transactions.
Multilingual Capabilities
Support for multiple languages.